This website is operated by Fox Precision Tooling Ltd (“Fox Precision Tooling”, “we”, “us” or “our”), a UK-based designer and manufacturer of bespoke end of arm tooling (EOAT), robot cells, conveyor systems and automation machinery, based at Unit 26 Northedge Business Park, Alfreton Road, Derby, DE21 4BN, United Kingdom. We are the data controller for the personal information described in this policy.
This policy explains what information we collect through this website, why we collect it, how it's used, and the choices and rights you have. It applies to foxprecisiontooling.co.uk and does not cover any third-party sites we may link to.
The main way this website collects personal information is through the enquiry form on our Get a Quote page. When you fill it in, we ask for details such as your name, company, email address, phone number, and information about your project (for example, the robot platform you use, target cycle time, environment and general project details).
Submitting this form sends your details to a small script running on our own website hosting (IONOS), which emails the submission directly to our team. IONOS hosts this processing on our behalf but does not access or use your enquiry details for its own purposes. You can read more in IONOS's Privacy Policy. If the form can't reach our server for any reason, it falls back to opening your own email application instead, addressed directly to us; nothing is sent in that case unless you choose to send that email yourself.
You may also give us personal information directly by phone, email, or through social media (LinkedIn, Facebook or Instagram), in which case the relevant platform's own privacy policy will also apply to that interaction.
Like most websites, our hosting provider automatically logs some technical information when you visit, such as your IP address, browser type, device type, and the pages you view. This is standard server activity used for security and troubleshooting purposes, and is not used to identify you personally.
This website loads typefaces from Google Fonts to display correctly. Loading these fonts involves your browser making a request to Google's servers, which may process your IP address as part of delivering that request. You can read more in Google's Privacy Policy.
This website uses a small amount of browser local storage (the same idea as a cookie, but stored by your browser rather than sent to a server) to remember your cookie preferences. The "Functional" category is reserved for optional personalization features; none are switched on at the time of writing. You can change or withdraw your choice at any time using the "Cookie Settings" link in the footer.
Separately from Google Analytics, we also run our own basic visit counter directly on our own servers. For every page view - whether or not you've accepted cookies - we log the page viewed, a rough category for how you arrived (for example, a search engine, a social media link, or typing the address directly), whether you'd accepted, declined, or not yet made a cookie choice at that moment, and when it happened. No cookie, IP address, browser details or anything else that could identify you is stored against these records.
We additionally keep a privacy-preserving count of how many distinct people visit each day, and - the same way as above - whether they'd accepted cookies. To do this, your IP address and browser details are combined with a secret value we generate fresh each day and delete two days later, then run through a one-way mathematical function (a "hash"). Only the resulting hash is stored - never your IP address or browser details themselves - and because the secret is deleted after two days, even we can't later work backwards from a stored hash to find out who it was. This lets us count how many different people visited without identifying any of them; visiting more than once on the same day only counts as one visit, while visiting again the next day is counted as a new one (the secret, and so the hash, changes daily).
We also keep a basic, anonymous count of how many people visit this website in total - including visitors who decline cookies or haven't made a choice yet - so we have an accurate picture of overall traffic. This is sent to Google Analytics in a cookieless mode: no cookie is set on your device, no profile is built, and nothing that could identify you individually is recorded or stored against you. It's limited to confirming that a visit happened, along with basic context like the page viewed, how you arrived (for instance, a search engine or a link) and how quickly the page loaded for you; it doesn't track what you do on the site beyond that.
If you choose "Accept All" or switch "Analytics" on under Cookie Preferences, we also use the fuller features of Google Analytics 4 to understand how visitors use this website in more detail - for example, which pages are viewed over a session, and which buttons, search terms or enquiry forms get used - so we can improve it. This fuller tracking sets cookies and processes your IP address and browsing activity on this site as our data processor, subject to Google's Privacy Policy. It's off by default and nothing beyond the basic anonymous visit count above is sent to Google until you opt in. You can withdraw this consent at any time via "Cookie Settings" in the footer, which takes effect from your next page view.
This website also includes a live chat widget provided by Tawk.to, visible as the chat bubble in the corner of the page. If you start a conversation, whatever you type - and any name, email address or other details you choose to share in that chat - is sent to and processed by Tawk.to on our behalf, so our team can see and reply to it. Tawk.to may also set its own cookies to keep track of an ongoing chat session. You can read more in Tawk.to's Privacy Policy.
| Category | Purpose | Can you disable it? |
|---|---|---|
| Necessary | Remembers your cookie preference itself, so we don't ask on every visit. | No - required for the site to respect your choice. |
| Functional | Reserved for optional personalization features. None are switched on at the time of writing. | Yes, via Cookie Settings. |
| Analytics | Google Analytics 4's fuller tracking (cookies, full session detail) - only loaded if you opt in. Off by default. A basic, cookieless anonymous visit count runs regardless - see Section 2. | Yes, via Cookie Settings. |
We use the information you send us to:
We do not use your information for automated decision-making or profiling, and we do not sell or rent your personal information to third parties.
Under UK GDPR, we rely on the following legal bases:
We don't share your personal information with third parties for their own marketing purposes. We may share limited information with trusted service providers who support our business operations - including IONOS, which hosts our website, the customer portal and its database, and processes and forwards enquiry form submissions to our team as described in Section 2, Google, which provides Google Analytics - the basic anonymous visit count always, and the fuller tracking if you've opted in, both as described in Section 2 - Tawk.to, which provides the live chat widget as described in Section 2, our accountant, and our IT support - and only to the extent needed for them to provide that service to us. We may also disclose information where required by law, such as to a regulator or law enforcement body.
We keep enquiry and correspondence records for as long as reasonably necessary to manage our relationship with you, respond to your enquiry, and meet our legal and accounting obligations - typically no longer than seven years after our last contact with you, unless we're required to keep it for longer by law.
We keep customer portal accounts and order history for as long as you remain an active customer, and for a reasonable period afterwards in case of queries about past orders, after which we delete or deactivate accounts that are no longer needed. You can ask us to deactivate or remove your portal account at any time - see Section 7.
Under UK data protection law, you have the right to:
To exercise any of these rights, contact us using the details in Section 9 below. If you're unhappy with how we've handled your information, you also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or on 0303 123 1113.
We take reasonable technical and organisational steps to protect the information we hold, including limiting who within our business can access enquiry correspondence. However, no method of transmission over the internet or email is completely secure, and we can't guarantee absolute security for information sent to us.
If you have any questions about this policy or how we handle your information, you can reach us at:
Fox Precision Tooling Ltd
Unit 26 Northedge Business Park
Alfreton Road, Derby, DE21 4BN, United Kingdom
Phone: +44 (0)1332 802624
Email: sales@foxprecisiontooling.co.uk
We may update this policy from time to time, for example if we introduce new tools like analytics or change how the site works. The “Last updated” date at the top of this page shows when it was last revised. We'd encourage you to check back occasionally if you'd like to stay informed.